Reporting and Resolving Fraud and Identity Theft
If your card has been lost or stolen, or you suspect you’ve been a victim of fraud, take immediate action. ActorsFCU will do everything we can to resolve any issues, including closing and re-issuing new cards, and your immediate action will help us help you.
Lost or Stolen
VISA Debit
Call 212.869.8926, Option 6, Monday through Friday from 9:00 AM to 8:00 PM Eastern Time, or 800.754.4128 anytime. Outside the U.S. call 574.266.0568. Then fill out the Card Request Application (we no longer replace ATM cards)
VISA® Credit Card
Call 800.VISA911 (800.847.2911) from anywhere in the world; or 410.581.9994 collect
Checks
Call Member Services at 212.869.8926, Option 6, to stop payment or to place holds on your accounts
Debit Card Fraud and Disputes
Follow the Dispute Procedures
Unauthorized Account Activity
Follow the steps in the Fraud Action Package
Unauthorized ACH Withdrawal
Call 212.869.8926, ext. 307. Fill out an ACH Withdrawal Affidavit. To return your completed application (with wet signatures), email us at Invite@ActorsFCU.com to request a secure file transfer. We will email you back from a secure email service, which will allow you to submit all required forms and documents with sensitive information.
Fraudulent Emails
Forward the unedited email to mservices@actorsfcu.com (don’t change the email in any way, including the subject line)
